As most of you know, working in the
public doesn't come without challenge. There are many parts of my job
I enjoy, there are others that I just don't like at all. A big part
of my responsibilities include collections. While it is true that I knew what I was getting
into when I took on the job, that doesn't mean it comes without
thorns. This week in particular I have dealt with two repossession
situations and neither have been easy, but both have made me think. I
find myself reflecting on the lies that are told and the harsh words
that are said and I wonder why they flow so easily from some mouths.
In the past. I have always just said, “I am glad my mama taught me
better” or more simply “how disrespectful”, but today a new
reality hit me.
I work in a small office and we try to
stay on the same page so that no one is blindsided when dealing with
a particular customer or situation.While relaying a conversation I
had with a customer which involved my being called a very
inappropriate name, I was told not to take it to heart. But, I think
that is actually the problem. We have become so tolerant of being
called names and spoken to with little to no respect that it has just
become “the norm” and it shouldn't be. By tolerating bad behavior
we are accepting bad behavior and with acceptance comes mass
reproduction.
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